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Experiencing a water heater emergency can be stressful, but taking swift and informed action can make all the difference. In this guide, Aire One East Heating & Cooling provides essential steps to follow before our professional technicians arrive, helping you manage the situation and minimize potential damage.

Safety First: Shut Off the Power and Water Supply

Mistake: Please promptly cut off power and water to avoid further damage and safety hazards.

Action Tip: Locate the water heater’s power source and turn it off. Additionally, shut off the water supply to prevent ongoing leaks or flooding.

Assess the Situation: Identify Visible Issues

Mistake: Ignoring visible issues or failing to identify the source of the problem can complicate repairs.

Action Tip: Inspect the water heater for leaks, unusual sounds, or visible damage. Note any details that can help our technicians diagnose and address the issue more efficiently.

Relieve Pressure: Open the Pressure Relief Valve

Mistake: Neglecting to relieve pressure can damage the tank or pipes.

Action Tip: If you notice excessive pressure or hear hissing sounds, carefully open the pressure relief valve to release pressure. When necessary, wear protective gear and proceed with caution.

Contain Water Leaks: Utilize Buckets or Towels

Mistake: Allowing water leaks to spread can lead to water damage and increased repair costs.

Action Tip: Place buckets or towels strategically to collect leaking water and minimize potential damage to surrounding areas. Create a barrier to divert water away from sensitive electronics or valuables.

Document the Issue: Take Photos or Notes

Mistake: Documenting the issue may lead to communication gaps with technicians.

Action Tip: Take clear photos or detailed notes about the problem, including any visible damage or signs leading up to the emergency. This information aids our technicians in quickly diagnosing and resolving the issue.

While water heater emergencies can be overwhelming, these proactive steps can mitigate further damage and streamline the repair process. When facing a water heater crisis, trust Aire One East Heating & Cooling to provide prompt and expert solutions. Our dedicated team is ready to restore comfort to your home.